Dashboard gallery

The analytical views behind the case studies.

A visual index of dashboards and charts used to investigate operational questions. The important part is not the chart itself — it is the decision the chart supports.

IT Service Desk Analysis

Personal project · Python / pandas · 1M tickets
Average resolution time by ticket priority
Resolution time by priority
~5.25 hours across every priority level — a signal that priority was not changing outcomes.
Escalation rate by support team
Escalation by team
All four teams cluster around the same ~50% escalation rate.
Resolution timestamp completeness by status
Resolution-date completeness
About 30% of records lack a resolution timestamp, including tickets marked Resolved.
Ticket volume by category
Volume by category
An even distribution across five categories makes category alone a weak explanation for the flat outcome.
Daily ticket volume in November 2023
Daily ticket volume
Consistent daily intake with no strong trend across the month.
Read the full analysis →

Professional work · visualised safely

Original graphics · no proprietary screenshots
JIRA→APPROVALS→ENDUR→READY
Trade & counterparty operationsLifecycle and readiness visualView case study
18.4h47812
KPI & dashboard designConceptual dashboard reconstructionView case study
JIRA→MODEL→PIVOT→REPORT
Reporting automationBefore / after reporting modelView case study
PIPEDRIVECLEANSE
MAP
VALIDATEHUBSPOT
CRM migrationData-quality and UAT sequenceView case study
These professional visuals are intentionally reconstructed from the case-study narrative. They communicate the analytical work without exposing company systems, customer data or internal dashboards.

Professional case studies

RWE Supply & Trading · Emteria
15+
COUNTERPARTIES / MONTH
Trade operations and onboarding.
10+
SUPPORT FUNCTIONS
Jira KPI and workflow dashboards.
72h → 24h
NOMINATION TARGET
Workflow visibility and prioritisation.
1,250+
CRM RECORDS
Pipedrive to HubSpot migration.
Explore the case studies →