Every chart, in one place.

Avg. resolution time by priority — flat at ~5.25h regardless of priority level.

Escalation rate by team — all four teams cluster around 50%.

Resolution-date capture rate — ~70% across every status, including "Resolved."

Ticket volume by category — an even split across five categories.

Daily ticket volume — November 2023 — consistent daily intake with no strong trend across the month.

→ Read the full case study

The four core case studies (Trade & Counterparty Operations, KPI & Dashboard Design, Reporting & Process Automation, Systems & Data Migration) are narrative-driven rather than chart-driven — see each one directly for its KPI breakdowns and business case figures.